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Evidence Guide: BSBMGT521 - Plan, implement and review a quality assurance program

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

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BSBMGT521 - Plan, implement and review a quality assurance program

What evidence can you provide to prove your understanding of each of the following citeria?

Determine quality assurance objectives for the enterprise

  1. Assess the future market requirements for quality assured products
  2. Determine premiums for quality assurance
  3. Assess strategic benefits of quality assurance
Assess the future market requirements for quality assured products

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine premiums for quality assurance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess strategic benefits of quality assurance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan the quality assurance program and develop implementation strategies

  1. Analyse information about customer needs to define product quality standards
  2. Audit current status of products and operations
  3. Evaluate and cost industry quality assurance options
  4. Document required processes and practices in the quality assurance program manual
  5. Prepare an implementation plan
Analyse information about customer needs to define product quality standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Audit current status of products and operations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate and cost industry quality assurance options

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document required processes and practices in the quality assurance program manual

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare an implementation plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement the quality assurance program

  1. Document instructions to meet task and process requirements
  2. Establish and implement contractor and staff training
  3. 3.3 Take account of people's social, cultural and ethnic backgrounds in communications
  4. Introduce changes to processes and practices to support quality assurance
  5. Establish processes to monitor and verify product quality
  6. Introduce systems to record information and data on quality
  7. Validate instructions under operating conditions
  8. Analyse and resolve issues and problems
Document instructions to meet task and process requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish and implement contractor and staff training

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

3.3 Take account of people's social, cultural and ethnic backgrounds in communications

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Introduce changes to processes and practices to support quality assurance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish processes to monitor and verify product quality

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Introduce systems to record information and data on quality

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Validate instructions under operating conditions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse and resolve issues and problems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review the quality assurance program

  1. Establish reporting formats
  2. Implement mechanisms for gaining feedback
  3. Prepare for quality assurance audits
Establish reporting formats

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement mechanisms for gaining feedback

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare for quality assurance audits

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine quality assurance objectives for the enterprise

1.1 Assess the future market requirements for quality assured products

1.2 Determine premiums for quality assurance

1.3 Assess strategic benefits of quality assurance

2. Plan the quality assurance program and develop implementation strategies

2.1 Analyse information about customer needs to define product quality standards

2.2 Audit current status of products and operations

2.3 Evaluate and cost industry quality assurance options

2.4 Document required processes and practices in the quality assurance program manual

2.5 Prepare an implementation plan

3. Implement the quality assurance program

3.1 Document instructions to meet task and process requirements

3.2 Establish and implement contractor and staff training

3.3 Take account of people's social, cultural and ethnic backgrounds in communications

3.4 Introduce changes to processes and practices to support quality assurance

3.5 Establish processes to monitor and verify product quality

3.6 Introduce systems to record information and data on quality

3.7 Validate instructions under operating conditions

3.8 Analyse and resolve issues and problems

4. Review the quality assurance program

4.1 Establish reporting formats

4.2 Implement mechanisms for gaining feedback

4.3 Prepare for quality assurance audits

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine quality assurance objectives for the enterprise

1.1 Assess the future market requirements for quality assured products

1.2 Determine premiums for quality assurance

1.3 Assess strategic benefits of quality assurance

2. Plan the quality assurance program and develop implementation strategies

2.1 Analyse information about customer needs to define product quality standards

2.2 Audit current status of products and operations

2.3 Evaluate and cost industry quality assurance options

2.4 Document required processes and practices in the quality assurance program manual

2.5 Prepare an implementation plan

3. Implement the quality assurance program

3.1 Document instructions to meet task and process requirements

3.2 Establish and implement contractor and staff training

3.3 Take account of people's social, cultural and ethnic backgrounds in communications

3.4 Introduce changes to processes and practices to support quality assurance

3.5 Establish processes to monitor and verify product quality

3.6 Introduce systems to record information and data on quality

3.7 Validate instructions under operating conditions

3.8 Analyse and resolve issues and problems

4. Review the quality assurance program

4.1 Establish reporting formats

4.2 Implement mechanisms for gaining feedback

4.3 Prepare for quality assurance audits

Range Statement

This section specifies different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

A quality assurance program can focus on any combination of the organisation's:

products

services

processes.